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Open a new ticket

What is a ticket​

A ticket is used to track and monitor the progress of an issue or malfunction related to a resource or a service provided by a provider. Submitting a ticket ensures that your problem is documented and handled systematically.

Tickets list​

The tickets list page shows all the tickets that have been created. The page offers three action button:

  • New
  • Edit
  • Close

Create a ticket​

  1. In the menu, select Tickets -> List
  2. Click on the + New button
  3. A form will appear:
New ticket formNew ticket form

The fields are:

  • Title: a description of the issue
  • Provider: the provider of the service
  • Detection Date: the date when the issue was detected
  • Detection Time: the time when the issue was detected
  • Description: a detailed description of the issue

Once a provider is selected, additional fields will appear, tailored to the specific characteristics of that provider.

As an example, this is a complete Azure ticket:

Azure ticketAzure ticket

Edit a ticket​

To edit a ticket, navigate to the tickets list page, select the desired ticket, and click the Edit button.

While in edit mode, you can modify the following fields: • Impacted items – Specify the affected items. • Provider issue ID – Update the identifier of the case opened with the provider (if applicable). • Description – Adjust the details of the issue.